At Furniture Best Sale, we’re committed to making your home decor shopping experience as delightful and hassle-free as possible. Our carefully curated collections of bedding, bathroom essentials, and decorative items are designed to elevate your living spaces with style and comfort.

Shipping Information

Order Processing & Delivery Timelines

Order Processing: 1-2 business days

Shipping Methods:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

We ship worldwide, excluding some Asian regions and remote areas. You’ll receive tracking information once your order ships.

Returns & Exchanges Policy

While we take pride in offering high-quality products, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be straightforward and customer-friendly.

Key Points:

  • 15-day return window from delivery date
  • Free returns for defective or incorrect items
  • Original shipping fees are non-refundable
  • Refunds processed within 3-5 business days after return receipt

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original condition (unused, unwashed, with tags attached)
  • In the original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Bed Pillows (for health protection reasons)
  • Bath Towels (once packaging is opened)
  • Candles (due to flammable nature)
  • Any personalized or custom-made decorative objects

Please note: Final sale items marked in our “Deals” section are also non-returnable.

Return Process

Follow these simple steps to initiate a return:

  1. Submit a Return Request within 15 days of receiving your order by emailing [email protected] with the subject line “Return Request – [Your Order Number]”. Use our template below for faster processing.
  2. Wait for Approval – Our team will review your request within 1-2 business days and send return instructions.
  3. Package Your Item – Securely repackage the item in its original packaging with all included materials.
  4. Ship Your Return – Send the package to our returns center at the address provided in your approval email. We recommend using a trackable shipping method.

Return Shipping Costs

  • Free returns for defective, damaged, or incorrect items
  • Customer-paid returns for change of mind – original shipping fees are non-refundable
  • International returns – customer responsible for all return shipping costs and any applicable customs fees

Exchange Process

To exchange an item for a different size, color, or style:

  1. Follow the same return process above
  2. Clearly indicate in your return request that you’d like an exchange and specify the replacement item
  3. Once we receive your return, we’ll ship the new item (shipping fees may apply)

Note: Exchanges are subject to product availability. If your desired item is out of stock, we’ll issue a refund instead.

Refund Information

Once your return is received and inspected (typically within 3-5 business days after arrival at our facility):

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval
  • Bank Processing: Additional 2-10 business days depending on your financial institution

You’ll receive an email notification when your refund has been processed.

Return Request Template

Subject: Return Request – [Your Order Number]

Dear Furniture Best Sale Customer Service,

I would like to request a return/exchange for my recent order (#[insert order number]).

Item(s) to return:

  • Product Name: [e.g., “Floral Bathroom Rug”]
  • SKU/Item Number: [if available]
  • Quantity:
  • Reason for return: [e.g., “Defective,” “Incorrect item received,” “Change of mind”]

I understand that [original shipping fees are non-refundable/I am responsible for return shipping costs unless the item is defective].

Please let me know the next steps and where to send the return package.

Best regards,

[Your Full Name]
[Your Email Address]
[Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at [email protected] with photos of the damage
  • We’ll arrange for a free return shipping label or replacement
  • In most cases, we’ll ship your replacement immediately without waiting for the return

Contact Us

For any questions about our shipping or returns policy:

Email: [email protected]
Mail: Furniture Best Sale
4193 John Daniel Drive
Bland, US 65014

We appreciate your trust in Furniture Best Sale for your home decor needs and look forward to helping you create beautiful living spaces.